Frequently Asked Questions

My program says I only have . . . days left, but I have a Hasp key. What happened?

If you start Power*Suite without your Hasp key in the computer, it will default to a trial license. You will be able to tell, if you start Power*Suite up and this message appears, "Hardware Key not found, would you like to activate a trial license", you may incidentally click, "Yes", thus activating a Trial license. Then each time you open Power*Suite, no matter if you have the hardware key in or not this message will appear, "Trial License . . . days." If you notice you are now running a trial license and your hasp is connected you will need to switch your license back. To do this follow these simple instructions:

Click on Start>All Programs>PowerSuite_2016>Utilities>License Selector
From the License Selector window, click the "Options" menu and select "Hasp"
Close window and start Power*Suite back up
This message should now appear: "Registered to License #50028" You will now be able to run Power*Suite normally again. If this error persists you may have a problem with your hasp. See here for possible solution.

How do I create an image file so I can use it in other software?

There are a couple ways this can be done.

Try Informatik. It is a printer driver we have used and recommend to our clients. It prints logs to bitmaps, gifs, tiffs and jpg. For information and a full demo license click here.
You can print the log to PDF and then open it in Adobe Photoshop where the log can easily be manipulated, comments can be added, etc, and then save it to whatever format you desire.
If you have Acrobat Writer, you can save the pdf as jpg, gif of tiff. Open the file in Acrobat and click "File Save As". Then click the drop down box Save as "Type" and select the type of file you would like to save it as. To do this "save as" process in Acrobat, will take the same amount of time as it does to print to PDF as outlined above.
If you have 2015 click on the file menu and select print to tiff

How do I print reports to PDF and make one document?

When using Power*Suite's Reporting software, you will print reports in PDF or Word into separate files. This is part of Crystal Reports format we use to create the reports.
Settings:

Output: Set to Printer
Printer Setup: Select Adobe Distiller
Page and Section #, Named Section, Paginate Options:

How do I export well data for a well that is logged in both Power*Log and Power*Curve?

It is always good to backup or export your data on a daily basis so that if your database does corrupt you will lose minimal data.

The build section versus the lateral section of the well really is two displays (logs) for the same well.

We have heard users exporting the Power*Log file once the vertical portion of your well is done and saving it as the final product for the vertical log. Then continuing on in the lateral or horizontal portion of the well. This Power*Log export file will only have a portion of the well data that is captured because the horizontal log will not be completed.

When the later or horizontal portion of the well is finished drilling the user would then export another well file from Power*Curve that contains all the well data and the log format for the horizontal. The Power*Log export file that was done earlier has only the vertical portion of the well and the vertical log format and the data only to where the horizontal was started.

The Power*Log export file should now be overwritten with the entire well export with the vertical log format so that both export files contain the entire well from start to finish with the log format for the vertical portion of the well and the second export file with the entire well with the horizontal log format.

If it is performed this way it does not matter if you import the Vertical or Horizontal export files first as they both will have all the information.

In a nutshell, when the well is totally done you want to export two files. The first, with the entire well and the Vertical log format. The second, with the entire well and the Horizontal log format.

My Hasp has failed to be recognized.

If your key is a USB key and you have Windows XP, the problem is quite simple. With the installation of SP2 an error is created with HASP which causes the key to fail to be recognized. To fix this error, download this zip file and follow the instructions below:

Uninstall the haspxp.exe from the add/remove programs (which is found in the control panel of windows), once removed reinstall the haspxp.exe file and the error should be fixed

If this does not work, please contact Trivision immediately for further assistance.

How do I delete a well from my database?

You do not have to have a well open to delete it but it can be open.

Within Power*Log/Power*Curve/Power*Core application Click on “Edit” on the menu bar. This will activate a pull down menu.

Click on the Well selection. This will activate the Well record window.
Click on the “Well Name” button. This will activate the Well list window.
Select the well you wish to delete from the list by double clicking on the well name or by clicking once on the well name and click on the “select” button. This will place your well record into the Well record window.
Click on the “Del” button. This will activate a system message “Do you really want to delete the current record?”
Click on the “Yes” button. This will delete the well and all of its data from the database.

Note: When a Well is deleted from the database, the database file (pgeology.mdb) does not get any smaller. Once the database has taken up space on your hard drive it does not give it back. To get the database file back to its smallest possible size you must load an empty database from the installation disks.

I have imported LAS curve data from an outside source into my database for a particular well and the curve data does not show up on my log. This happens even after the LAS import window has told me that the data has been imported successfully. Why?

The curve name that was imported does not match the curve name that has been associated with the Curve Layers that you wish to show the curve data on.

Example: The curve name that was imported is an ROP and the curve associated with the Drill Rate layer is called Drill Rate. The ROP curve is in the database but has not been associated with the Drill Rate Layer.

Steps to associate a different curve with the Drill Rate layer:

Make the Drill Rate Layer Active by clicking on the “Drilling Process Track” and selecting “Drill Rate” from the Layer Selection List box.
Then Click on “Edit” on the Menu Bar and select Layer Configuration. This will active the Drill Rate layer configuration window.
In the Curve Definitions portion of the Window click on the “Curve” button. This will activate a Curve List Window.
Select the “ROP” curve from the list by double clicking the “ROP” name. This will place the ROP curve name in the Curve name field.
Click on the “Save” button to save your changes.
Then press your “ESC” key on your keypad. The ROP curve will now be shown on your Drill Rate layer.

Note: For more than one curve it will be easier to utilize the Curve Maintenance option in Power*Log. Refer to User Manual for instructions on use.

How do I create a PDF?

First ensure you have Adobe Distiller on your computer. Distiller acts as a printer, when installed it will allow you to select it as a printer. (if you do not have a copy, you can buy one from Adobe’s website, or you can buy it from any local store who sells software.)

Click on the “File” menu and select the print job you want. For example, select Print Log, this will bring up the print window.
To select the printer to be printed to select the “Printer Setup” button found on the bottom right.
In the Print Status Window there will be a drop down box beside Name. This is your default printer. To select PDF, drop the box down and select “Adobe Distiller”, and click OK.
Now go through the normal print procedures you would for a hard copy. Ensure the “Meta File” radio button is selected in the “Print Methods” box. Color, should be selected in the “Color Options” box.
Once everything is selected for your print job, click Print.
It will then ask you to save the file. Give it a file name and click “Save”. It will now begin to print to PDF.

A PDF file should open up to show you what you just printed. You are finished.

How do I create, add or edit a rock type, rock accessory or symbol?

Creating and/or editing Rock Types, Accessories or Symbols

Click on the Metafile Options selection under the Edit pull down window.
Click on the category of the symbol you wish to modify or edit.
Click on the symbol you wish to edit or create.
Click on the Edit button. This will activate a System Message window.
Click on either Yes or No button and the Power Metafile Editor will open with the selected symbol in the window that you have selected.
You can now edit or create a symbol to your liking.
Once the metafile has been modified, click on the Save button. And the new symbol, rock type or accessory will be saved in your database and available to use on your log.

For more information see pages 163-169 of the Power*Suite User Manual. (Online Manual: Metric / Imperial)